Shipping & Returns

Shipping

We ship freshly roasted coffee Monday - Friday. Get your order in by 12pm PST on weekdays and have your coffee shipped the next day (Monday-Thursday). Orders placed between Thursday 12pm PST through Sunday 12pm PST ship Monday.

We do not ship on U.S. federally recognized holidays.

Delayed, Lost or Stolen Packages 

We will do our best to help troubleshoot with you, but we cannot control what happens when your package leaves the roasting facility. 

Holidays, severe weather, carrier staff shortage and high package volumes cause delays in package transit time. 

We cannot refund orders that are marked as delivered with a tracking number, even if a customer is stating they haven’t received the package. 

A claim should be filed with USPS, with that information here

For FedEx claims, please email us at coffee@heartroasters.com

When checking out,  *make sure your address is correct*

If you realize the address is incorrect and it is less than 24 hours after you have placed the order, let us know the correct address right away by emailing: coffee@heartroasters.com

After 24 hours, we cannot make changes to orders because the package has shipped. We cannot reship an order placed that was sent to the wrong address. 

International Shipping

The recipient is responsible for paying all brokerage, duties and taxes associated with international shipping.

Returns

For merchandise, apparel, and/or brew equipment:
If merchandise, apparel, and/or brew equipment is broken or defective upon arrival, you may return or exchange the product within 30 days from purchase. If you want to make a return on merchandise, apparel, and/or brew equipment that is not broken or defective, the product must be unused, in its' original packaging and within 30 days from purchase.

If we receive the product and it appears to be used you will not be refunded. Heart does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, the shipping costs are the responsibility of the customer. Please contact coffee@heartroasters.com and a heart representative will get back to you with further information.

For coffee purchases:
We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from heart and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email coffee@heartroasters.com and a heart representative will get back to you with further information. 

 

Thank you for your patience and support!